Do you require additional support?

At Downing, exceptional customer service is at the heart of everything we do. We’re committed to going the extra mile for all our clients—especially those who may need additional support.

All of our Customer Service Representatives receive training and ongoing support to ensure they can meet the diverse needs of our customers with care.

We offer a range of support services for those who may require additional assistance.

If you have specific needs or would like to learn more about how we can assist you, please don’t hesitate to contact us—we’re here to help.

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Eligible complainants as defined by the FCA

A consumer

Any natural person acting for purposes outside their trade, business or profession. This includes professional clients and eligible counterparties where the person is an individual acting for purposes outside their trade, business, craft or profession.

A micro-enterprise

A business that has fewer than 10 employees (full-time equivalent) and that has a turnover or balance sheet not exceeding €2 million (approximately £1.6 million).

A charity

A charity which has an annual income of less than £6.5 million.

A trustee of a trust

A trustee of a trust which has a net asset value of less than £5 million.

A guarantor

A person that provides a guarantee or an individual who is not a consumer (as defined by the FCA's Dispute Resolution) but has given a guarantee or security in respect of an obligation or liability of a person which was a micro-enterprise or small business as at the date that the guarantee or security was given.

A small business

A small business which is not a micro-enterprise and has an annual turnover of less than £6.5 million and employs either fewer than 50 people or has a balance sheet total of less than £5 million.

Additional support

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For the Downing ONE VCT plc RNS announcement please click here.

For more information please see the press release here.

If you have received an unsolicited telephone call from somebody seeking to buy your VCT shares please visit our Boiler Room Scams page for more details.