We strive to make our website accessible and usable for everyone. We are committed to meeting legal accessibility requirements and continually improving the user experience for all.

Accessibility standards

The Downing website aims to conform to the Web Content Accessibility Guidelines developed by the World Wide Web Consortium. These guidelines explain how to make digital content more accessible for people with disabilities.

Here are some key areas we focus on for accessibility:

• Providing alternatives for our product literature documents – e.g. large print, audio. Please email us your request and we will endeavour to assist
• Telephone support when you're using our service to manage someone else's account
• Designing content that is laid out clearly in order to provide context and efficient readability for users
• Ensuring page designs and components accommodate for screen readers, including images, graphics, icons, etc.  
• Maximising colour contrast for text legibility

User feedback

We welcome user feedback on any accessibility issues you encounter on our site. Please contact us at Downing Marketing with any issues you face or suggestions for improving accessibility.

Getting help

If you have difficulties accessing content on our website, please contact us at Downing Marketing. We will be happy to assist you in getting the information you need.

Useful accessibility links

If you would like to know more about accessibility and the internet, you may find useful information on the following websites:

• Technology Association of Visually Impaired People (UK)
• AccessAble - detailed information you to work out if a place is going to be accessible to you
• Information from the UK Government about discrimination and disability rights under the Equality Act
• ‍Web Content Accessibility Guidelines (WCAG)
• ‍The Royal National Institute for the Blind (RNIB) - helping blind and partially sighted people 

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