On 4 July 2022, Downing completed the sale of its non-healthcare ventures business to Foresight Group LLP. The sale includes the transfer of the investment management contracts for Downing ONE VCT plc (now renamed Thames Ventures VCT 1 plc), and Downing FOUR VCT plc (now renamed Thames Ventures VCT 2 plc) Ventures and AIM share classes. Downing will now focus all our ventures VCT activity on the Healthcare sector.
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For the Downing ONE VCT plc RNS announcement please click here.
For the Downing FOUR VCT plc RNS announcement please click here.
For more information please see the press release here.
Thames Ventures VCT 2 Healthcare share class is now fundraising, please click here for more details.
You can find up-to-date financial and performance information on your VCT investment by clicking on the relevant link below.
Find out how to sell your VCT shares.
If you have received an unsolicited telephone call from somebody seeking to buy your VCT shares please visit our Boiler Room Scams page for more details.
Downing LLP (we) are authorised and regulated by the Financial Conduct Authority (FCA). We take complaints very seriously and have put measures in place to ensure all complaints are handled promptly and fairly.
Our Complaint Handling Policy applies to all eligible complainants. However, we are committed to treating all complaints equally whether you are an eligible complainant or not.
An eligible complainant is defined by the FCA as:
- A consumer - any natural person acting for purposes outside his trade, business or profession. This includes professional clients and eligible counterparties where the person is an individual acting for purposes outside his trade, business, craft or profession;
- A micro-enterprise - a business that has fewer than 10 employees (full-time equivalent) and that has a turnover or balance sheet not exceeding €2 million (i.e. approx. £1.6 million);
- A charity - which has an annual income of less than £6.5 million;
- A trustee of a trust - which has a net asset value of less than £5 million;
- A guarantor - a person that provides a guarantee or an individual who is not a consumer (as defined by the FCA’s Dispute Resolution) but has given a guarantee or security in respect of an obligation or liability of a person which was a micro-enterprise or small business as at the date that the guarantee or security was given; or
- A small business - which is not a micro-enterprise and has an annual turnover of less than £6.5 million and employs either fewer than 50 people or has a balance sheet total of less than £5 million
Please note that if you are not an eligible complainant you will not be able to refer your complaint to the Financial Ombudsman Service (FOS) if you are not satisfied with our final response to your complaint.
How to contact us to make a complaint?
We have a complaints procedure in place to ensure that all complaints are handled fairly, promptly and impartially.
All complainants, including those which are not eligible complainants, can contact us via, phone, email address, post or the form below.
- Phone: +44 (0) 20 7416 7780
- Email: customer@downing.co.uk
- Write to: Complaints, Downing, 10 Lower Thames Street, London, EC3R 6AF
Your complaint will be referred on to our Head of Customer Service, Jane Hart.
Complaints procedure
Any expression of dissatisfaction, from or on behalf of any stakeholder, irrespective of whether it is made verbally or in writing will be treated as a complaint. Once we have received your complaint, we will send an acknowledgement to you within three working days to confirm that we are dealing with your complaint. If the complaint can be resolved within three working days, we will issue a summary resolution communication responding to the complaint, explaining that we believe it to have been resolved.
As part of our investigations into your complaint, we will:
- Assess the evidence available and the specific circumstances surrounding your complaint;
- Review all appropriate records and speak to all the individuals involved;
- Consider similarities to any other complaints that may have been made to us; and
- Take account of any guidance published by the relevant regulatory bodies.
During our investigation, we will provide regular updates as to our progress and realistic timeframes for providing you with our “Final Response”. This will provide an assessment of the complaint as well as confirmation of whether it has been upheld or not. We will endeavour to send you a final response as soon as possible and not later than eight weeks after you make your complaint. Depending on the outcome and circumstances, we may then offer redress and/or take remedial action.
If you are an eligible complainant, our final response will also:
- Inform you that you have the right to refer the complaint to the Financial Ombudsman Service (FOS) free of charge if you are still unhappy; and
- Enclose or attach a copy of the FOS standard explanatory leaflet.
We will regard your complaint as closed in the following circumstances:
- Once we have sent you a final response.
- Where you have told us in writing that you accept an earlier response that we have sent to you; or
- If you refer your complaint to the FOS, when the FOS informs us that the complaint has been closed.
