On 4 July 2022, Downing completed the sale of its non-healthcare ventures business to Foresight Group LLP. The sale includes the transfer of the investment management contracts for Downing ONE VCT plc (now renamed Thames Ventures VCT 1 plc), and Downing FOUR VCT plc (now renamed Thames Ventures VCT 2 plc) Ventures and AIM share classes. Downing will now focus all our ventures VCT activity on the Healthcare sector.
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For the Downing ONE VCT plc RNS announcement please click here.
For the Downing FOUR VCT plc RNS announcement please click here.
For more information please see the press release here.
Thames Ventures VCT 2 Healthcare share class is now fundraising, please click here for more details.
You can find up-to-date financial and performance information on your VCT investment by clicking on the relevant link below.
Find out how to sell your VCT shares.
If you have received an unsolicited telephone call from somebody seeking to buy your VCT shares please visit our Boiler Room Scams page for more details.
How can I complain?
Treating customers fairly is at the heart of everything we do. We have a complaints procedure in place to ensure that all complaints are handled fairly, promptly and impartially.
Let us know what went wrong
Unfortunately, we do not always get it right. If for any reason our service does not meet your expectations, we’d appreciate the opportunity to put things right for you. If you’d like to make a complaint, you can contact us by:
Phone: +44 (0) 20 7416 7780
Email: customer@downing.co.uk
Write to: Complaints, St Magnus House, 3 Lower Thames Street, London, EC3R 6HD
What happens next?
Upon receipt of a complaint, we endeavour to issue an acknowledgement letter within three business days of receipt, including a summary of our complaints handling procedure. However, if the complaint can be resolved within three business days, we will issue a summary resolution communication responding to the complaint, explaining that we believe it to have been resolved, and include details of the Financial Ombudsman Service (FOS).
We will investigate all complaints fully, ensuring that all concerns are addressed, and that investigations are undertaken by someone of the appropriate seniority.
What is the timeframe for dealing with complaints?
We will resolve all complaints at the earliest opportunity and will aim to keep you updated throughout the process. Some complaints can take longer to resolve than others. For any complaints we are unable to resolve within three business days, you should expect to receive one of the below responses within eight weeks of the complaint:
- a final response to the complaint including details of the Financial Ombudsman Service (FOS), and a copy of its explanatory leaflet; or
- a response that explains why we are not yet able to issue a final response, giving reasons for the delay. We will indicate when we expect to be able to provide a final response and provide you with the relevant details of the Financial Ombudsman Service (FOS), along with a copy of its explanatory leaflet.
Financial Ombudsman Service (FOS)
If you are unhappy with our response, you may be entitled to refer the complaint to the Financial Ombudsman Service (FOS) for its consideration.
This must be done within six months of the date you receive our final response.
Address:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Helpline: 0800 023 4567
https://www.financial-ombudsman.org.uk/
