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Terms & Conditions

Terms & Conditions

Eligible complainants as defined by the FCA

A consumer

Any natural person acting for purposes outside their trade, business or profession. This includes professional clients and eligible counterparties where the person is an individual acting for purposes outside their trade, business, craft or profession.

A micro-enterprise

A business that has fewer than 10 employees (full-time equivalent) and that has a turnover or balance sheet not exceeding €2 million (approximately £1.6 million).

A charity

A charity which has an annual income of less than £6.5 million.

A trustee of a trust

A trustee of a trust which has a net asset value of less than £5 million.

A guarantor

A person that provides a guarantee or an individual who is not a consumer (as defined by the FCA's Dispute Resolution) but has given a guarantee or security in respect of an obligation or liability of a person which was a micro-enterprise or small business as at the date that the guarantee or security was given.

A small business

A small business which is not a micro-enterprise and has an annual turnover of less than £6.5 million and employs either fewer than 50 people or has a balance sheet total of less than £5 million.