Title: Digital Transformation Junior, London
Reporting to: Digital Transformation Lead
Department: Digital
To apply, you must have the full right to work in the UK. We are unable to offer visa sponsorship for this role.
About Downing
Downing is a fast growing, entrepreneurial investment manager headquartered in the City of London, with four offices across the UK and Sweden and over 200 members of staff.
We invest for return while caring about the world. Downing has a structured and thorough approach to integrating sustainability, stewardship and governance into all that we do.
At a company level, we are driven by our ESG strategy and obligations as a net zero carbon asset manager. This is underpinned by our commitment as a certified B Corporation, in which we are dedicated to the 'triple bottom line' of people, planet and profit.
We monitor ESG performance and consistently look to improve through various responsible investment policies and by being active signatories to several industry frameworks, including UNPRI, UKSIF, ICGN, IIGCC and the UK Stewardship Code. We see contributing to policy advocacy as a core investor duty.
Diversity is important to us, and we see the benefits that having a team with a range of backgrounds and perspectives can bring. We are bold and ambitious, straightforward and we support each other. These core values are vital to everything we do – from the businesses we invest in, to the people we hire.
About the team
You’ll be part of Digital’s Transformation team, supporting the Lead directly on transformation work across the business. Your work directly affects whether departments can adopt and use what Digital builds - from leading smaller initiatives through to building the guides and reference implementations that help adoption scale.
This is hands-on, practical work. You’ll use AI tools to manage, accelerate, and improve how you and the team operate. You’ll work across self-service platforms - Power BI, AI tools, automation tools - and be one of the first people to use what Digital builds.
Digital’s portfolio is growing: more departments, more solutions, more pipeline across software, data products, reporting, low-code, and AI. The team needs someone hands-on - leading smaller initiatives, building the materials that help adoption scale, and using AI to accelerate how the team works.
Role and responsibilities
What you will do:
Lead smaller initiatives and requests - owning them from start to finish.
Work hands-on with self-service platforms - Power BI, AI tools, automation tools.
Use AI to manage, accelerate, and improve how the team works.
Build guides, templates, and reference implementations that help departments adopt tools.
Support adoption rollouts - collecting feedback, helping departments get started.
Test and provide feedback on tools and platforms Digital builds.
Support pipeline and delivery tracking - keeping reporting accurate and up to date.
What success looks like:
Initiatives you own are delivered - on time and to a standard.
AI adoption is growing - you’re contributing to how departments step-change the way they work.
Departments are adopting tools and finding them useful - your guides and reference implementations are making a difference.
Tracking and reporting is accurate and up to date.
You’re using AI to work faster and smarter - and helping the team do the same.
What you will bring:
1–2 years’ experience in a digital, technology, or product-focused environment - or a graduate with demonstrable interest in these areas.
An AI-first mindset - you already use AI tools daily to think, research, draft, and solve problems. You experiment with new capabilities as they emerge, and you’re excited about what’s coming next.
High initiative - you figure out how to make things happen without waiting for perfect conditions or permission.
A systems mindset - you think about how things connect, how changes in one area affect others, and how improving the way things are done can have a bigger impact. You operate that way.
Strong attention to detail and organisational skills.
Clear written communication.
Helpful but not essential:
Hands-on experience with Power BI, low-code tools, or automation platforms.
Financial services or professional services background.
Personal characteristics
- Passionate about what you do - you are always happy to roll up your sleeves.
- Team player –we do our best to cultivate an open, honest, hard-working but fun culture at Downing.
- Client oriented - you are approachable, friendly and professional whilst working diligently.
- Assertive and focus on execution – you make things happen.
- Detailed –have excellent attention to detail and organisational skills.
Further information
Downing’s values - Be bold and ambitious | Be straightforward | Support each other
Our values serve as a guide that shapes every aspect of Downing. They extend far beyond the conduct of our employees and encompass our products, services, and relationships with our investors and their advisers. By upholding these values, we firmly believe that we can navigate challenges and seize opportunities. Our commitment to these values ensures that we make a positive impact in everything we do, leaving a lasting and meaningful imprint on the world around us.
All candidates must be eligible to work in the UK.
We endeavour to reply to all individual applicants and will provide feedback for any candidates that reach the interview stage.
Please note, we are committed to sourcing candidates directly and as such we do not accept speculative CVs from agencies.
Hybrid working
Downing operates a hybrid working policy whereby employees are expected to work from the office for a minimum of 3 days each week. If specific days are required in the office, this will be communicated during the interview process.
Diversity and inclusion
At Downing, we work hard to create a safe space for everyone: an environment for people to be themselves, and to be straightforward, honest and candid. Diversity is important to us, and we are passionate about creating an inclusive culture that supports and celebrates this.
We are committed to treating all employees and applicants fairly throughout our recruitment process and every aspect of employment, irrespective of background, disability or any other protected characteristic.
Reasonable adjustments
We will make reasonable adjustments within our recruitment process (and throughout employment) where needed. If you need any adjustments at any stage of our recruitment process, please do not hesitate to speak to the hiring manager or Downing’s People Team (people@downing.co.uk).
Privacy
To understand what information we collect about you, how we will use it and for what purpose, please read our privacy notice
About Downing
Downing is dedicated to delivering investments that matter – for our economy, our health, our society, our local communities and our environment.
For over 35 years, our highly experienced team and our entrepreneurial spirit has driven us to seek out long-term and unique opportunities that solve challenges faced by investors, companies and society.
From our headquarters in the City of London, and from offices in Cardiff, Glasgow, Helsinki and Stockholm, we structure and manage innovative investments that meet specific investor needs and look to the future with conviction. Our 200-plus employees drive our vision of long-term value creation, which we achieve by being bold, straightforward and ambitious.
Guided by these principles we have a broad range of investment opportunities. Our private market offerings include renewable energy infrastructure, private equity and private credit. In public markets, we have a boutique of specialist fund managers that provide a distinctive suite of investment mandates.
As a certified B Corp, we take our responsibilities, to our investors, our stakeholders and society, seriously. We invest for return while always considering our impact on the world.
Diversity is important to us, and we see the benefits that having a team with a range of backgrounds and perspectives can bring. We are bold and ambitious, straightforward and we support each other. These core values are vital to everything we do – from the businesses we invest in, to the people we hire.
About the team
IT Operations and Security is a growing team at Downing with the primary goal of improving operational efficiency across the business. The team is also responsible for Information Security, Data Governance, and ISO accreditation, this role will have some involvement in these areas.
Role and responsibilities
The IT Operations Assistant serves as a central coordinating role, facilitating the effective functioning of the IT department by providing support in procurement, inventory management, logistics, record keeping, and compliance. Although this position is not exclusively technical, it is integral to IT delivery, bridging people, processes, and systems within the organisation.
Participation in ongoing training, professional development and compliance training in line with an FCA-registered business would be expected.
Your responsibilities will include, but not be limited to:
Operational and administrative support
- Maintain and update records, databases, and documentation related to IT operations.
- Assist in the creation and maintenance of IT process documentation, checklists and standard operating procedures.
- Help draft and update user guides, FAQs, and training materials for internal systems and tools (e.g., ClickUp, ITOS, Power BI, SharePoint)
- Collaborate with various departments to ensure smooth execution of IT initiatives
- Collate and prepare data used for IT operational reporting.
Inventory procurement
- Help with the procurement and inventory management of IT assets.
- Maintain accurate inventory records and ensure timely replenishment of stock.
- Conduct regular audits of inventory to ensure accuracy and compliance with company policies.
Managing couriers
- Coordinate and manage courier services for the IT department, ensuring timely and accurate delivery of equipment.
- Track and document all shipments and resolve any issues related to courier services, including delays or lost items.
Induction and access setup
- Facilitate onboarding of new starters: ensure access to ClickUp, ITOS, Power BI, and shared folders.
- Support leavers’ processes and maintain system access hygiene
Key skills and experience
The ideal candidate will have the following:
- Broad understanding of IT systems, networks, and software applications.
- Excellent verbal and written communication skills.
- Strong interpersonal skills for effective collaboration with team members and other departments.
- Strong attention to detail and accuracy in documentation.
- Creative approach to finding solutions and improving processes.
- Ability to work under pressure and handle unexpected challenges
- Ability to manage multiple tasks and prioritise effectively.
- Efficient time management skills.
- Commitment to providing excellent support to users.
- Experience in managing IT inventory and procurement processes.
- Ability to track and manage IT assets and supplies.
- Experience in a similar IT support or administrative role would be beneficial.
Personal profile
Detail-oriented and proactive IT Admin Support professional with experience in providing comprehensive administrative support. Adept at managing IT assets, and ensuring seamless communication between departments. Known for good problem-solving skills, strong organisational abilities, and a commitment to delivering high-quality support to enhance operational efficiency.
- Passionate about what you do - you are always happy to roll up your sleeves.
- Team player – have fun! We do our best to cultivate an open, honest, hard-working but fun culture at Downing.
- Customer oriented - you are approachable, friendly and professional whilst working diligently. Nothing is too much trouble.
- Assertive and focus on execution – you make things happen.
- Eloquent – you can explain complex things in simple, relevant terms, and in good English.
This role is perfect for someone who:
- Has administrative or operational experience in a tech-related environment.
- Understands IT and systems thinking.
- Enjoys organising, tracking, and making things run smoothly behind the scenes.
- Wants to grow knowledge of broader IT operations, security, or governance areas.
Pay and benefits
For the successful candidate, we will put together an attractive reward package that will include:
- Competitive salary dependent on experience and qualifications
- Discretionary bonus
- Pension scheme
- Health insurance
- Life assurance
- Income Protection
- Death in service
- Additional social perks
Additional details
All candidates must be eligible to work in the UK or have a working visa.
We endeavour to reply to all individual applicants and will provide feedback for any candidates that reach the interview stage.
Please note, we are committed to sourcing candidates directly and as such we do not accept speculative CVs from agencies.
To understand what information we collect about you, how we will use it and for what purpose, please read our privacy notice
