Sophie joined Downing in October 2019 as a Customer Operations Executive, where she looked after all Downing Estate Planning Service clients. In January 2022, Sophie made the move over to HR in Downing as a People Assistant where she now looks after all staff at Downing.
She has 6 years’ experience in Customer Service and operations, and over 5 years in the KYC/onboarding process. Sophie previously worked for NatWest as a Personal Banker; before being promoted to Senior Personal Banker and gaining her Professional Banker Certificate.
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